Returns & Refunds
At Vela & Co., your complete satisfaction is our top priority. If you’re not 100% happy with your purchase, you have 30 days from the date of delivery to contact us. We’ll happily arrange a refund, exchange, or replacement.
How to Return an Item
Certain products (including candles, silk items, intimate apparel, and personalised items) are marked as final sale on the product page and are non-returnable.
- Contact us first at shopthevela@gmail.com before sending anything back.
- Items must be unused, in their original packaging, and in resaleable condition.
- Return shipping costs are your responsibility unless the item is faulty or arrived damaged.
Certain products (including candles, silk items, intimate apparel, and personalised items) are marked as final sale on the product page and are non-returnable.
Faulty or Damaged Items
If an item arrives faulty or damaged, please send us a clear photo within 7 days of delivery. We’ll arrange a free replacement or full refund at no extra cost to you.
If an item arrives faulty or damaged, please send us a clear photo within 7 days of delivery. We’ll arrange a free replacement or full refund at no extra cost to you.
Processing Time
We aim to process all returns and refunds within 5–7 business days after we receive your returned item.
We aim to process all returns and refunds within 5–7 business days after we receive your returned item.