Privacy policy

Privacy Policy

Vela & Co. operates this store and website, including all related content, features, tools, products, and services (the “Services”), to provide you with a curated shopping experience.

This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, make a purchase, or communicate with us. Please read it carefully. By using our Services, you acknowledge that you understand how we handle your information.

Personal Information We Collect

We may collect the following categories of personal information:

Contact details — name, billing and shipping address, phone number, email address
Financial information — payment details and transaction information
Account information — username, password, and preferences (if you create an account)
Transaction and usage information — products you view, add to cart, or purchase, as well as browsing activity
Device and technical information — IP address, browser type, device information, and similar data
Communications — messages you send us through customer support or other channels

How We Use Your Personal Information

We use your information to:

Process and fulfil your orders, payments, shipping, and returns
Provide customer support and manage your account
Improve and personalise your shopping experience
Send you marketing communications (you can unsubscribe at any time)
Detect and prevent fraud and protect the security of our Services
Comply with legal obligations

How We Share Your Personal Information

We may share your information with:

Trusted service providers who help us operate the store (payment processors, shipping partners, analytics providers)
Marketing partners, only where we have your consent when required
Legal authorities when required by law
In connection with a business transfer (such as a merger or sale of assets)

We do not sell your personal information.

Your Rights

Depending on where you live, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Request a copy of your information in a portable format

To exercise any of these rights, please contact us using the details below.

International Transfers

Your information may be stored and processed outside your country of residence, including in Canada and other jurisdictions that may have different data protection laws.

Children’s Privacy

Our Services are not directed at children. We do not knowingly collect personal information from children under the age of 16.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the “Last updated” date above.